Rules and Policies
1. Check-in and Identity Verification
Guests must present a valid government-issued ID for verification.
Passport and visa details are required for international travelers.
All identity documents are handled confidentially and stored as per legal requirements.
2. CCTV Surveillance
For security reasons, common areas like lobbies, hallways, restaurants, and parking lots are monitored.
CCTV footage is used strictly for security purposes and not shared publicly.
Guest rooms and private areas are not under surveillance to maintain privacy.
3. Confidentiality of Guest Stays
The hotel does not disclose guest room numbers or stay details to anyone without permission.
Inquiries about guests are handled with strict confidentiality.
Room keys and access are provided only to registered guests.
4. Wi-Fi and Internet Usage
Free Wi-Fi is provided, but guests must comply with security and fair usage policies.
Internet activity is not monitored, but illegal or inappropriate usage is prohibited.
The hotel is not responsible for personal data shared over public Wi-Fi.
5. Compliance with Laws
The hotel follows all local and international regulations.
Government authorities may request guest information only under legal procedures.
Alcoholic and inflammable substances are not allowed inside the room.
Illegal weapons are also not allowed in the hotel.
Opposite-sex persons are only allowed with proper documentation and hotel permission.
Any valuable damages caused by customers will be paid by the customer at the current market value.
1. Guest Information Protection
- The hotel collects personal details (name, contact, ID proof, payment details) only for booking and service purposes.
- Personal data is stored securely and used only for legitimate hotel operations.
- Guest information is never shared with third parties without consent, except as required by law.
- The hotel uses encryption and secure servers to protect personal and payment data.
- Access to guest information is restricted to authorized personnel only.
- Regular audits and cybersecurity measures are in place to prevent data breaches.
- The hotel may use guest contact details for promotional emails or offers but provides an opt-out option.
- Marketing messages are only sent with guest consent.
- Personal details are not shared with third-party marketers.
- Credit card details are processed securely through encrypted systems.
- The hotel does not store sensitive payment information without consent.
- Any refund or transaction disputes are handled confidentially.
- Guest preferences (such as dietary needs, room preferences) are recorded only for personalized service.
- Such information is not shared externally.
